Contact Us

Last Updated: October 7, 2026

Official Store & Business Information

Brand Name: dovessari
Website: https://dovessari.com
Operated By: Shenzhen Xingrui Yunlian Technology Co., Ltd.
Brand Representative: Zheng Yancheng
Business Address: Room 2203, Tower A, Building 5, Hengming Bay Innovation Center, Huilongpu Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Service Email: service@dovessari.com
Phone: +86 17924451635
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Return Window: 180 days from the date of delivery

We're Here to Help

Thank you for visiting dovessari. We value our customers and aim to make your shopping experience as clear, convenient, and straightforward as possible.

Whether you have questions about our home fragrance products, an existing order, shipping and delivery, or a return request, our customer support team is available to assist you.

For the most efficient assistance, please contact us using the official contact details provided above.

Contact Our Customer Support Team

Email: service@dovessari.com

For questions about products, orders, shipping, returns, or refunds, please email our support team. If your inquiry concerns an existing order, include your order number and a brief description of your question or concern.

Phone: +86 17924451635

You may also contact us by phone regarding general customer service inquiries.

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM PDT

Our customer support team is available during the hours listed above, excluding any applicable closures. Messages received outside these hours may be handled during the next business day.

Order Inquiries

If you need assistance with an existing order, please include the following information in your email whenever applicable:

  • Your order number

  • The email address used to place the order

  • The product name or item in question

  • A clear description of the issue

If your order has been damaged, an incorrect item has arrived, or you have another order-related concern, please provide relevant photographs when appropriate. This information helps our team review your inquiry and determine the next steps.

For shipping and delivery questions, please include any available tracking information.

Our 180-Day Return Window

dovessari offers a 180-day return window beginning on the date you receive your order.

If you would like to request a return, contact us at service@dovessari.com within 180 days of receiving your order.

Please include your order number, the item you wish to return, and the reason for your request. Our team will review your inquiry and provide the applicable return instructions.

Please contact us before sending any item back. Do not send a return to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

Return eligibility, applicable conditions, return shipping costs, refund methods, processing times, and any exclusions are subject to our Return & Refund Policy.

For damaged, defective, or incorrect items, please contact our team with your order details and supporting photographs, where available, so we can review the situation.

For full details, please refer to the Return & Refund Policy available on our website.

Store Policies

For additional information about shopping with dovessari, please consult the relevant policy pages on our website:

  • Shipping Policy: Information about shipping methods, delivery estimates, shipping charges, and order tracking.

  • Return & Refund Policy: Information about our 180-day return window, eligibility, return procedures, and refunds.

  • Privacy Policy: Information about how personal information is collected, used, and protected.

  • Terms of Service: The terms governing your use of our website and services.

Please refer to the applicable policy for complete details.

Get in Touch

We appreciate your interest in dovessari and welcome your questions and feedback. Our goal is to provide clear information and accessible support throughout your shopping experience.

For assistance, please contact us at service@dovessari.com.

Last Updated: October 7, 2026