Terms of Service

DailyLoomGoods — Official Terms of Service

Brand Name: DailyLoomGoods
Website: https://dailyloomgoods.com
Legal Company Name: Shenzhen Tianzhu Network Technology Co., Ltd.
Brand Representative: Li Xudong
Business Address: Room 1722, Global Logistics Center, China South City, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email: service@dailyloomgoods.com
Phone: +86 17924451635
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Order Processing Time: 1–3 business days
Estimated Transit Time: 7–12 business days after dispatch
Return Window: 180 calendar days from the date of delivery
Last Updated: October 7, 2026

1. Introduction and Acceptance of Terms

Welcome to DailyLoomGoods.

These Terms of Service ("Terms") govern your access to and use of https://dailyloomgoods.com, including browsing our website, purchasing products, and using the services we make available through our online store.

DailyLoomGoods is operated by Shenzhen Tianzhu Network Technology Co., Ltd. In these Terms, "DailyLoomGoods," "we," "us," and "our" refer to the brand and the company operating the website. "You" and "your" refer to any visitor, customer, or other person accessing or using our services.

By accessing our website or placing an order, you agree to these Terms and any policies expressly incorporated into them, including our Shipping Policy, Return & Refund Policy, and Privacy Notice.

If you do not agree to these Terms, please do not use our website or place an order.

These Terms do not exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

2. Eligibility and Use of Our Website

You must be legally capable of entering into a binding agreement under the laws applicable to you to make purchases through our website.

If you use our website on behalf of another person or organization, you represent that you have the authority to accept these Terms on their behalf.

You agree to use our website only for lawful purposes. You must not use our services to engage in fraudulent transactions, interfere with website security, attempt unauthorized access, distribute malicious software, or otherwise disrupt the operation of our website.

We reserve the right to take reasonable measures to protect our website, customers, and business from fraudulent, abusive, or unlawful activity, subject to applicable law.

3. Products and Product Information

DailyLoomGoods offers home fragrance and related products through our online store.

We make reasonable efforts to display product descriptions, images, prices, and other product information accurately. However, colors and visual details may appear differently depending on your device, screen settings, lighting, or display technology.

Product images are provided to help customers understand the product. Unless expressly stated, an image should not be interpreted as a guarantee that every minor visual detail, packaging feature, or presentation element will be identical.

Please review the product description, specifications, usage instructions, and any applicable safety information before purchasing.

If a product is materially different from its description, defective, or incorrect, please contact us so that we can review the issue in accordance with our Return & Refund Policy and applicable law.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit quantities, discontinue products, modify product offerings, or update product information as our inventory and business operations change.

An item being displayed on the website does not guarantee that it will remain available when you place an order.

If a product becomes unavailable after an order is placed and we cannot fulfill the order, we will contact you where appropriate and arrange an applicable cancellation or refund for the affected item in accordance with applicable law.

We will not knowingly substitute a materially different product without an appropriate basis and any consent required by law.

5. Prices, Currency, and Taxes

Product prices and shipping charges are displayed on the website or at checkout.

Unless otherwise stated, prices shown for our U.S.-facing store are in U.S. dollars (USD).

We make reasonable efforts to ensure that pricing information is accurate. If a material pricing error occurs, we may need to review the affected order before fulfillment.

Where an order is affected by an obvious pricing or technical error, we will take reasonable steps to contact you and explain the available options. If an order cannot be fulfilled at the displayed price, we will not treat payment as authorization to impose an undisclosed higher price.

Applicable sales taxes and other charges collected at checkout will be shown where required and supported by our checkout arrangements.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by relevant authorities or carriers. Our current arrangements for these import charges have not yet been confirmed. Accordingly, we do not represent that all import duties or taxes are included in the purchase price.

Please review the checkout information and applicable delivery terms before completing an international purchase.

6. Orders and Order Acceptance

When you submit an order, you are making a purchase request for the products and quantities selected.

After submission, you may receive an order confirmation acknowledging receipt of your order. An automated confirmation does not necessarily mean that every aspect of the order has been finally verified or that fulfillment has begun.

Orders remain subject to payment confirmation, product availability, fraud prevention checks, and other reasonable verification procedures.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, unauthorized payment activity, material pricing errors, inventory unavailability, or unlawful transactions.

If we cancel an order after payment has been collected, we will arrange an applicable refund to the original payment method or another lawful payment method agreed with you.

We will not use order cancellation rights to avoid our obligations under applicable consumer protection law.

Please ensure that your billing, shipping, email, and contact information is accurate when placing an order.

7. Payment

Payments are processed through the payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

Your payment may be subject to verification by the payment provider, card issuer, bank, or other financial institution.

We do not promise that every payment method will be available for every transaction or location.

If a payment is declined or cannot be verified, the order may be delayed or canceled. If you believe a payment issue has occurred in error, please contact your payment provider or our customer support team.

Any payment-related personal information will be handled in accordance with our Privacy Notice and applicable requirements.

8. Shipping, Processing, and Delivery

Our Shipping Policy forms part of these Terms and explains our shipping methods, charges, processing times, delivery estimates, tracking procedures, and handling of shipping issues.

8.1 Order Processing

Our standard order processing time is 1–3 business days after an order has been placed and payment has been successfully confirmed.

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from the time required to transport a shipment.

8.2 Estimated Transit Time

Our estimated transit time is 7–12 business days after dispatch.

This is an estimate rather than a guaranteed delivery date. Actual delivery may vary because of destination, carrier operations, inventory availability, customs procedures where applicable, severe weather, public holidays, or other circumstances affecting transportation.

The total time from order placement to delivery generally includes both processing time and transit time.

8.3 Shipping Methods and Charges

The following shipping rates reflect the current shipping options configured for our store:

Shipping methods are subject to destination eligibility and the options configured for the order. The available shipping methods and final charges displayed at checkout determine the applicable options for your purchase.

For eligible orders totaling $39.00–$48.99, Free Standard Shipping is available. For eligible orders totaling $49.00 or more, Free Express Shipping is available.

8.4 Fulfillment Locations

Orders may be fulfilled from multiple locations depending on inventory availability and fulfillment arrangements. We do not represent that all orders ship from a U.S. warehouse.

8.5 Tracking and Delivery Issues

Tracking information will be provided when available after dispatch.

If your shipment is delayed, appears lost, or is marked as delivered but has not been received, please contact service@dailyloomgoods.com with your order number and tracking details.

We will review the available information and, where appropriate, work with the carrier or fulfillment partner to investigate.

For complete details, please refer to our Shipping Policy.

9. Cancellations and Order Changes

If you wish to cancel or modify an order, please contact us as soon as possible at service@dailyloomgoods.com.

Whether a cancellation or change can be completed depends on the order's processing and fulfillment status.

Before dispatch, we will review whether the requested change is possible. Once an order has entered fulfillment or has been handed over to the carrier, a cancellation or modification may no longer be possible.

If an order cannot be canceled because it has already been dispatched, you may contact us to discuss the applicable options under our Return & Refund Policy.

If we cancel an order, we will provide any refund required by applicable law and the circumstances of the transaction.

We do not impose a cancellation fee unless an applicable fee has been lawfully disclosed and agreed to in advance. Nothing in this section limits any cancellation rights available under applicable law.

10. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

10.1 180-Day Return Window

Eligible purchases may be returned within 180 calendar days from the date you receive your order, subject to the Return & Refund Policy and applicable law.

The 180-day period begins on the delivery date, not the date of purchase or dispatch.

To request a return, email service@dailyloomgoods.com within the applicable return window.

Please include your order number, the item you wish to return, the reason for the return, and photographs or other supporting information where relevant.

10.2 Return Authorization and Destination

Please contact us before returning a product and wait for our return instructions.

Our business registration address is not necessarily the return warehouse or authorized return destination. We will provide the appropriate destination and instructions for an approved return.

10.3 Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping costs, subject to applicable law and any different arrangement confirmed by our support team.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate resolution, which may include a replacement, refund, or authorized return.

Where the issue is attributable to a product defect or our fulfillment error, we will not require you to bear return shipping costs for the approved resolution, subject to applicable law.

10.4 Refund Timing and Method

Approved refunds will generally be issued to the original payment method.

For an approved return requiring the item to be sent back, we aim to initiate the refund within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the funds.

The refund amount and treatment of original shipping charges depend on the reason for the return, the applicable policy, and applicable law.

Please review our Return & Refund Policy for complete details concerning eligibility, return conditions, replacements, refunds, and other applicable procedures.

11. Product Use and Safety

Please read and follow all applicable product instructions, warnings, and safety information supplied with your purchase.

Fragrance-related products may have specific storage, handling, ventilation, heat, flame, or other safety requirements depending on the product type.

Do not use a product in a manner inconsistent with its instructions or applicable safety warnings.

If a product arrives damaged, leaks, appears defective, or presents a safety concern, discontinue use where appropriate and contact us at service@dailyloomgoods.com.

Do not ship leaking, damaged, or potentially hazardous products without first obtaining appropriate return instructions.

Nothing in these Terms excludes any product safety obligations or consumer remedies that apply under applicable law.

12. Intellectual Property

Unless otherwise indicated, the website and its content, including text, graphics, logos, product photographs, page layouts, design elements, and other materials, are owned by or licensed to DailyLoomGoods or the relevant rights holder.

These materials are protected by applicable intellectual property laws.

You may access and use the website for personal, lawful shopping and informational purposes.

You must not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from website content without prior authorization from the relevant rights holder, except where such use is permitted by law.

Nothing in this section grants you ownership of any intellectual property belonging to DailyLoomGoods or a third party.

13. User Submissions and Communications

If you submit a review, comment, photograph, inquiry, suggestion, or other content to us, you represent that you have the necessary rights to provide that content and that doing so does not violate another person's rights or applicable law.

You retain any rights you have in your submitted content.

To the extent necessary to receive, review, respond to, and process your submission, you authorize us to use the content for those purposes.

We will not interpret an ordinary customer inquiry or return request as an unrestricted transfer of ownership of your content.

You agree not to submit content that is unlawful, fraudulent, defamatory, threatening, misleading, or that infringes intellectual property, privacy, or other legal rights.

We may remove or decline to use submitted content where reasonably necessary and permitted by law.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, and other service providers.

Third-party services may be governed by their own terms, policies, and privacy practices.

We are not responsible for the independent content or operations of third-party websites that we do not control. However, nothing in this section excludes responsibility that cannot legally be excluded for our own actions, representations, or obligations.

If you use a third-party service through our website, please review the applicable terms and privacy information where appropriate.

15. Privacy and Personal Information

Our collection, use, processing, and disclosure of personal information are described in our Privacy Notice.

Information may be processed as reasonably necessary to operate the store, fulfill orders, process payments, arrange shipping, respond to customer inquiries, prevent fraud, and comply with applicable legal obligations.

Depending on the service involved, certain information may be processed by third-party providers supporting our store and its operations.

Please review our Privacy Notice at https://dailyloomgoods.com for more information about our privacy practices and applicable choices or rights.

16. Website Availability and Errors

We aim to keep our website accessible and its information accurate, but we do not guarantee uninterrupted or error-free operation.

Temporary interruptions may occur because of maintenance, software updates, hosting issues, network disruptions, security incidents, or other operational circumstances.

We may update website content, product information, features, or services from time to time.

If we identify a material error affecting an order, price, product description, or other important transaction information, we will take reasonable steps to address it and communicate with affected customers where appropriate.

Nothing in this section permits us to disregard a confirmed order or avoid obligations imposed by applicable law.

17. Disclaimer of Warranties

To the extent permitted by applicable law, the website and general informational content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, completely error-free, or compatible with every device or software environment.

However, these Terms do not exclude or restrict any express product commitments, mandatory consumer guarantees, statutory warranties, or other rights that cannot legally be excluded or restricted.

Where applicable law provides a non-excludable warranty or consumer remedy, that protection continues to apply.

18. Limitation of Liability

To the maximum extent permitted by applicable law, DailyLoomGoods will not be liable for indirect or consequential losses arising from the use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where such exclusion is prohibited, personal injury or death caused by negligence where liability cannot be excluded, defective products where liability is non-excludable, or any other liability that cannot legally be limited.

Where liability may lawfully be limited, the extent of any limitation will be determined under the applicable law and the circumstances of the claim.

Nothing in this section limits any mandatory rights or remedies available to consumers.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs directly arising from your unlawful use of the website, your material breach of these Terms, or your infringement of another person's rights.

This section does not require you to indemnify DailyLoomGoods for losses caused by our own unlawful conduct, negligence where such allocation is prohibited, breach of our legal obligations, or other circumstances for which you cannot legally be held responsible.

20. Suspension or Termination of Access

We may restrict, suspend, or terminate access to parts of our website where reasonably necessary to protect website security, prevent fraud, address unlawful activity, or maintain the operation of our services.

Where appropriate and permitted by law, we may provide notice or an explanation of the action taken.

Suspension or termination of website access does not remove any rights or obligations relating to orders already placed, refunds owed, consumer remedies, privacy, or other matters that survive under applicable law.

21. Governing Law and Disputes

These Terms are subject to applicable law.

Where a governing law or dispute-resolution rule may lawfully be specified, the relevant law will be determined with regard to the nature of the transaction, the parties, and applicable conflict-of-law rules.

Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws that apply to their purchase or to prevent them from bringing a claim before a court or authority where applicable law permits them to do so.

If you have a concern about an order, product, or service, we encourage you to contact us first at service@dailyloomgoods.com so that we can review the matter and attempt to resolve it.

22. Changes to These Terms

We may update these Terms to reflect changes in our website, products, business operations, services, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Changes will apply as permitted by applicable law. An update to these Terms will not retroactively remove rights that have already accrued or override mandatory legal protections.

We encourage customers to review these Terms periodically.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the provision will be interpreted or limited to the extent necessary where permitted by law.

The remaining provisions will continue to apply to the extent that they can operate independently and lawfully.

24. No Waiver

If we do not enforce a provision of these Terms on a particular occasion, that does not automatically mean we waive the provision or our right to enforce it later.

Any waiver will apply only to the extent permitted by applicable law and the circumstances in which it is given.

25. Entire Agreement

These Terms, together with the policies expressly incorporated into them and any applicable transaction-specific terms presented at checkout, describe the terms governing your use of our website and purchases from DailyLoomGoods.

If a specific policy or transaction term addresses a particular issue in greater detail, it should be read together with these Terms. Any conflict will be resolved in accordance with applicable law and any mandatory consumer protections.

Last Updated: October 7, 2026