Privacy Notice

DailyLoomGoods — Official Privacy Information

Brand Name: DailyLoomGoods
Website: https://dailyloomgoods.com
Legal Company Name: Shenzhen Tianzhu Network Technology Co., Ltd.
Brand Representative: Li Xudong
Business Address: Room 1722, Global Logistics Center, China South City, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Privacy & Customer Support Email: service@dailyloomgoods.com
Phone: +86 179244516355
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Return Window: 180 days from the date of delivery
Last Updated: October 7, 2026

1. Introduction

DailyLoomGoods is an online retail brand specializing in fragrance-related products for the home. This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you visit our website, browse our products, place an order, contact our customer support team, or otherwise interact with our services.

DailyLoomGoods is operated by Shenzhen Tianzhu Network Technology Co., Ltd. For the purposes of this Privacy Notice, the terms "DailyLoomGoods," "we," "us," and "our" refer to the brand and its operating company, as applicable.

We are committed to handling personal information responsibly and providing clear information about our data practices. This Privacy Notice should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy.

2. Personal Information We Collect

The categories of personal information we collect depend on how you interact with our website and which features you use.

2.1 Information You Provide Directly

When you place an order, contact us, or interact with our services, we may collect:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Order information: Products purchased, order number, order date, order status, order value, and relevant transaction details.

  • Customer support information: Messages, inquiries, return requests, refund requests, and other information you choose to provide when contacting us.

  • Return and refund information: The products involved, the reason for a return, supporting photographs when relevant, delivery information, and information needed to process an eligible return or refund.

  • Account information: Information associated with a customer account, if you choose to create one.

  • Marketing preferences: Your preferences regarding promotional communications and, where applicable, your consent or opt-out choices.

Please do not send payment card security codes or other sensitive financial credentials through ordinary customer support email.

2.2 Payment Information

Payments are processed through the payment methods and payment service providers made available at checkout.

Depending on the payment method, we may receive transaction confirmations, payment status, limited payment-related details, and information needed to reconcile or manage an order.

Payment card numbers and other sensitive payment credentials are generally handled by the relevant payment provider rather than stored directly by our store. The information collected and retained depends on the payment method and provider.

Please review the applicable payment provider's privacy notice for further information about its data practices.

2.3 Device, Usage, and Browsing Information

When you visit our website, certain information may be collected automatically, subject to applicable law and your privacy preferences. This information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Language and regional settings.

  • Pages viewed and products browsed.

  • Referring pages and links.

  • Date, time, and duration of visits.

  • Interactions with website features.

  • Approximate location inferred from an IP address.

  • Cookie identifiers and similar online identifiers.

We use this information to operate our website, understand how visitors use our services, maintain security, diagnose technical issues, and, where permitted, measure marketing performance.

2.4 Information from Third Parties

We may receive information from third parties that support our business, including:

  • Shopify and other e-commerce service providers.

  • Payment processors and transaction service providers.

  • Shipping carriers and fulfillment partners.

  • Fraud prevention and security providers.

  • Analytics and advertising partners, where enabled and permitted.

  • Customer support and communication service providers.

The information received depends on the service involved and the permissions, settings, and transactions associated with your interaction with our store.

3. How We Use Personal Information

We use personal information for legitimate business purposes, subject to applicable legal requirements.

3.1 Order Processing and Fulfillment

We use relevant information to:

  • Process purchases and confirm transactions.

  • Arrange order fulfillment, shipping, and delivery.

  • Send order confirmations and shipping notifications.

  • Provide tracking information when available.

  • Manage cancellations, returns, exchanges, and refunds.

  • Maintain order records and resolve transaction-related issues.

3.2 Customer Service

We use contact and order information to respond to questions, investigate reported problems, provide return instructions, and communicate about existing purchases.

If you contact us about a damaged, defective, or incorrect item, we may use order details and supporting photographs to assess the issue and determine an appropriate resolution.

3.3 Website Operation and Improvement

We may use website usage information to understand visitor behavior, improve navigation, evaluate product interest, troubleshoot errors, and enhance the performance and usability of our online store.

3.4 Security and Fraud Prevention

We may process relevant information to detect suspicious transactions, prevent fraud, protect accounts and systems, investigate misuse, and maintain the security of our website and customers.

3.5 Marketing and Advertising

Where permitted by applicable law and your privacy choices, we may use relevant information to:

  • Send promotional emails when permitted.

  • Measure the effectiveness of advertising campaigns.

  • Understand the performance of product pages and marketing content.

  • Deliver or measure relevant advertisements through third-party services.

You may opt out of promotional emails by using the unsubscribe link included in the message, where available, or by contacting us.

Opting out of marketing communications does not necessarily stop essential transactional messages, such as order confirmations, shipping updates, or important service notices.

3.6 Legal and Administrative Purposes

We may use and retain information when reasonably necessary to comply with applicable laws, respond to lawful requests, maintain business records, establish or defend legal claims, and enforce our terms and policies.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies. These technologies can help the website function, remember preferences, understand website usage, and support advertising activities.

The technologies actually used depend on our Shopify configuration, installed applications, integrations, and privacy settings.

4.1 Essential Cookies

Essential cookies and similar technologies may be used to support core website functions, including shopping cart operations, checkout, security, and session management.

These technologies are necessary for certain requested website services to function.

4.2 Functional Cookies

Where enabled, functional cookies may remember preferences or settings to make subsequent visits more convenient.

4.3 Analytics Cookies

Where enabled and permitted, analytics technologies may help us understand how visitors navigate the website, which pages are visited, and how website performance can be improved.

4.4 Advertising and Marketing Technologies

Where enabled and permitted, advertising technologies may be used to measure advertising effectiveness, understand interactions with marketing content, and support relevant advertising.

Some third-party technologies may collect information across different websites or services, depending on the provider's configuration and your privacy choices.

4.5 Managing Cookies and Privacy Preferences

You may be able to manage non-essential cookies through the cookie consent banner, our website's privacy preference controls, or your browser settings, depending on the available functionality and applicable law.

Where consent is required, non-essential cookies and similar technologies should not be activated before the required consent is obtained.

Blocking certain cookies may affect website functionality, including some shopping or checkout features.

Browser-based cookie controls do not necessarily disable every form of online tracking. Where supported, Global Privacy Control (GPC) or other legally recognized opt-out preference signals will be handled in accordance with applicable law.

5. How We Share Personal Information

We do not treat personal information as a publicly available resource. We may disclose relevant information to the following categories of recipients when necessary for the purposes described in this Privacy Notice.

5.1 E-Commerce and Hosting Providers

We use Shopify and related service providers to operate our online store, support checkout, maintain website functionality, and manage orders.

5.2 Payment Providers

Payment processors and financial service providers receive information necessary to process payments, verify transactions, prevent fraud, and manage payment-related issues.

5.3 Shipping and Fulfillment Partners

We may share the information necessary to fulfill and deliver orders, including recipient names, shipping addresses, telephone numbers when required, order details, and tracking-related information.

5.4 Analytics and Advertising Providers

Where enabled and permitted, we may disclose certain browsing information, device identifiers, cookie identifiers, and interaction data to analytics providers and advertising partners for measurement, attribution, and advertising purposes.

Some disclosures involving online identifiers or browsing activity may be considered "sharing" or "targeted advertising" under certain U.S. state privacy laws, even where no money is exchanged.

5.5 Security and Customer Support Providers

We may share relevant information with providers that assist with fraud prevention, website security, customer communications, technical support, and the resolution of customer inquiries.

5.6 Legal Compliance and Business Transactions

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal processes, protect rights and safety, investigate fraud, or support a corporate transaction such as a merger, restructuring, or transfer of business assets, subject to applicable legal requirements.

Service providers are expected to process information in accordance with their contractual obligations and applicable law.

6. International Data Transfers

DailyLoomGoods is operated by Shenzhen Tianzhu Network Technology Co., Ltd., located in China. Depending on the services used to operate our store, your personal information may be processed or accessed in countries or regions other than the place where you reside.

For example, Shopify, payment processors, shipping providers, and other service providers may process information in jurisdictions where they or their service providers operate.

Those jurisdictions may have data protection laws that differ from the laws in your place of residence.

Where required, we will use appropriate safeguards or other legally recognized transfer mechanisms for international transfers of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, subject to applicable legal obligations and legitimate business requirements.

Retention periods depend on the type of information, why it was collected, and whether it is needed for an ongoing transaction or legal purpose.

For example:

  • Order and transaction records may be retained for accounting, tax, recordkeeping, and dispute-resolution purposes.

  • Customer support communications may be retained for as long as needed to respond to inquiries and maintain relevant service records.

  • Return and refund records may be retained to administer our return policy, investigate disputes, and document completed transactions.

  • Security and fraud-related records may be retained as reasonably necessary to protect our business and customers.

  • Marketing preferences and consent records may be retained as necessary to respect your choices and demonstrate compliance.

  • Cookie and analytics information may be retained according to the settings and retention practices of the relevant technologies and providers.

When personal information is no longer reasonably necessary and no legal retention requirement applies, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely.

8. Your Privacy Rights

Depending on where you live and subject to applicable legal requirements and exceptions, you may have rights concerning your personal information.

These rights may include:

  • Access: Request information about the personal information we process about you.

  • Correction: Request correction of inaccurate personal information.

  • Deletion: Request deletion of personal information, subject to applicable exceptions.

  • Portability: Request a copy of certain personal information in a portable format, where applicable.

  • Opt out of targeted advertising or certain data sharing: Where applicable, request that your personal information not be used for targeted advertising or certain types of sharing.

  • Limit certain processing: Where provided by applicable law, request limitations on specific types of processing.

  • Withdraw consent: Withdraw consent where processing relies on your consent. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

  • Appeal: Where applicable, appeal a decision we make concerning a privacy rights request.

  • Non-discrimination: Exercise applicable privacy rights without unlawful discrimination.

The availability and scope of these rights depend on applicable law and the circumstances of your request.

8.1 How to Submit a Privacy Request

To submit a privacy request, contact us at:

Email: service@dailyloomgoods.com

Please describe the request and provide sufficient information for us to understand and verify it. We may request additional information when reasonably necessary to verify your identity or authority to act on behalf of another person.

We will review and respond to eligible requests within the time required by applicable law. If we cannot fulfill a request, we will explain the reason where required and provide information about any applicable appeal process.

We will not require you to provide unnecessary sensitive information simply to make a privacy request.

8.2 California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), may provide additional rights, subject to applicable thresholds, exceptions, and other legal requirements.

Depending on the circumstances, these rights may include the right to know, access, correct, or delete certain personal information; obtain certain information in a portable format; and opt out of the sale or sharing of personal information as those terms are defined by California law.

California residents may also have rights relating to sensitive personal information and may not be discriminated against for exercising their applicable privacy rights.

We do not state that we sell personal information for monetary consideration. However, certain disclosures of information through advertising or tracking technologies may qualify as "sharing" under California law.

Where applicable, you may exercise opt-out rights through available privacy preference controls or by contacting service@dailyloomgoods.com.

8.3 Other U.S. State Privacy Laws

Residents of other U.S. states may have additional rights under their applicable state privacy laws, including rights to access, correct, delete, obtain, or opt out of certain processing of personal information.

These rights may include opt-outs from targeted advertising, certain profiling activities, or the sale of personal data, depending on the applicable law.

Where required, we will provide a method to submit requests and an appeal mechanism for eligible decisions.

8.4 Authorized Agents

Where applicable law permits, you may designate an authorized agent to submit a privacy request on your behalf. We may require evidence of authorization and may take reasonable steps to verify your identity as permitted by law.

9. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the instructions included in the message, where available, or contact service@dailyloomgoods.com.

After you opt out, we will stop sending promotional emails within the timeframe required by applicable law. We may continue to send non-promotional communications necessary to fulfill orders, provide customer support, or communicate important service information.

Your marketing preferences do not necessarily control communications sent independently by third-party services under their own privacy practices.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the information and the systems involved, these measures may include access controls, security monitoring, and the use of service providers that support secure payment processing and website operations.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we seek to handle personal information responsibly and respond appropriately to identified security issues.

11. Children's Privacy

Our website is intended for a general consumer audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without the authorization required by applicable law.

If you believe a child has provided personal information to us in circumstances where collection was not permitted, please contact service@dailyloomgoods.com. We will review the request and take appropriate action as required by law.

Where applicable law imposes additional protections for minors, we will follow those requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Those third parties may collect and process information under their own privacy notices and practices. We do not control the privacy practices of independent third parties and encourage you to review their policies before providing information to them.

A link to an external website does not mean that we endorse or control its privacy practices.

13. Privacy and Our 180-Day Return Window

DailyLoomGoods provides a 180-day return window beginning on the date you receive your order, subject to the applicable Return & Refund Policy.

If you submit a return or refund request, we may process the personal information reasonably necessary to verify the order, communicate with you, review the request, arrange an authorized return, and administer any applicable refund or other resolution.

This information may include your order number, contact details, relevant product information, delivery information, and supporting photographs where appropriate.

We retain return-related records according to the retention principles described in this Privacy Notice.

To request a return, contact service@dailyloomgoods.com and include your order number. Please review the Return & Refund Policy for the applicable return procedure, eligibility conditions, and instructions.

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business operations, website functionality, service providers, applicable legal requirements, or data practices.

When we make changes, we will update the "Last Updated" date at the beginning or end of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us About Privacy

If you have questions about this Privacy Notice, our data practices, or your privacy rights, please contact us using the information below.

Brand: DailyLoomGoods
Legal Company Name: Shenzhen Tianzhu Network Technology Co., Ltd.
Website: https://dailyloomgoods.com
Business Address: Room 1722, Global Logistics Center, China South City, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Privacy & Customer Support Email: service@dailyloomgoods.com
Phone: +86 179244516355
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

For privacy-related requests, please use the subject line "Privacy Request" so our team can identify the purpose of your inquiry.

Last Updated: October 7, 2026