Shipping Policy

Last Updated: October 7, 2026

Official Store & Business Information

Brand Name: dovessari
Website: https://dovessari.com
Operated By: Shenzhen Xingrui Yunlian Technology Co., Ltd.
Brand Representative: Zheng Yancheng
Business Address: Room 2203, Tower A, Building 5, Hengming Bay Innovation Center, Huilongpu Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Service Email: service@dovessari.com
Phone: +86 17924451635
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Return Window: 180 days from the date of delivery

1. Shipping Overview

dovessari is an online retail brand specializing in fragrance-related products for the home. This Shipping Policy explains our order processing times, available shipping methods, shipping fees, delivery estimates, tracking procedures, and how we handle shipping-related issues.

dovessari is operated by Shenzhen Xingrui Yunlian Technology Co., Ltd.

We aim to provide clear shipping information so that customers can review available delivery options and applicable charges before completing a purchase.

Please review this policy before placing your order. Shipping options, fees, and delivery estimates may vary depending on the destination, product availability, and fulfillment arrangements.

2. Shipping Methods and Rates

We currently offer the following shipping options and order-value thresholds for eligible orders.

The shipping methods available for your order depend on the order value, delivery destination, and applicable checkout rules.

For orders totaling $39.00–$48.99, Free Standard Shipping is available where eligible. For orders totaling $49.00 or more, Free Express Shipping is available where eligible.

Orders below $39.00 may qualify for Standard Shipping at $2.99 or Express Shipping at $5.99, depending on the options available at checkout.

The shipping methods and final charges displayed at checkout are the applicable options for your specific order.

Unless otherwise indicated, the thresholds above refer to the merchandise order subtotal. Applicable taxes, discounts, and other checkout adjustments will be reflected in your final order total.

3. Order Processing Time

Our standard order processing time is 1–3 business days.

Processing begins after your order has been placed and the payment has been successfully confirmed. Business days generally exclude weekends and applicable public holidays.

During processing, we prepare your order for fulfillment and shipment. Orders may require additional processing time because of inventory availability, payment verification, order review, or other operational circumstances.

Processing time is separate from transit time. Your total delivery time includes both the processing period and the time required for the carrier to transport your order.

Please ensure that your shipping address, email address, and other order details are accurate when completing your purchase.

If an issue arises that may affect processing, we may contact you using the contact information provided with your order.

4. Estimated Delivery Time

Our estimated transit time is 7–12 business days after your order has been dispatched.

This estimate applies to the transportation period after dispatch and does not include the initial 1–3 business days required for order processing.

Actual delivery times may vary depending on the destination, selected shipping method, carrier operations, inventory availability, customs processing where applicable, public holidays, weather conditions, and other circumstances outside our reasonable control.

The express shipping option is a different service from standard shipping. Unless a specific delivery commitment is expressly provided at checkout, selecting Express Shipping does not guarantee delivery on a particular date.

The estimated delivery period is provided as a guide rather than a guaranteed arrival date.

If your order has not arrived within the expected delivery period, please review your tracking information and contact us if you need further assistance.

5. Shipping Origin and Fulfillment Locations

dovessari fulfills orders from multiple locations depending on inventory availability and fulfillment arrangements.

The shipping origin may therefore vary between orders and products. We do not represent that all orders ship from a U.S. warehouse.

Where applicable, international shipments may be subject to customs clearance, import procedures, or additional processing by local authorities.

The origin of a particular shipment and the carrier handling it may be reflected in your shipping confirmation or tracking information when available.

If you have questions about the shipping origin or fulfillment status of your order, please contact service@dovessari.com and include your order number.

6. Customs Duties, Import Taxes, and Other Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the relevant authorities or carrier.

The applicable customs and import-charge arrangements for our current shipping routes have not yet been confirmed. Accordingly, we cannot state that all duties and import taxes are included in the purchase price or that every shipment will be free of additional import charges.

Before completing your purchase, please review the information presented at checkout and any applicable notices relating to international delivery.

If additional charges may apply, their assessment and collection will depend on the destination, applicable law, carrier arrangements, and the terms disclosed for your order.

We will update this section when our import-charge arrangements have been confirmed.

7. Order Confirmation and Tracking

After placing an order, please retain your order confirmation email for reference.

Once your order has been dispatched, shipping confirmation and tracking information will be provided when available.

To track your shipment:

1. Locate your shipping confirmation email.

2. Open the tracking link or use the tracking number provided.

3. Review the latest tracking updates from the carrier.

Tracking information may not appear immediately after dispatch because the carrier may need time to receive, scan, and process the shipment.

If you have not received tracking information or cannot locate your shipment, contact service@dovessari.com with your order number.

8. Shipping Delays

Although we aim to process orders and provide deliveries within the stated estimates, delays may occur.

Possible causes include:

• Carrier service disruptions.

• Severe weather or natural events.

• Public holidays and peak shipping periods.

• Customs clearance or import procedures, where applicable.

• Incorrect or incomplete shipping addresses.

• Inventory or fulfillment delays.

• Security inspections or other operational circumstances.

If your shipment is delayed, please check the latest tracking updates first.

If tracking has not changed for an extended period or your shipment is significantly outside the estimated delivery period, contact us so we can review the available information and, where appropriate, investigate with the carrier or fulfillment partner.

We will assess the circumstances and provide assistance based on the available tracking information and applicable policies.

9. Lost, Missing, or Delivered-but-Not-Received Packages

If your package appears to be lost, or if tracking indicates that it was delivered but you have not received it, please contact our customer support team.

Please include:

• Your order number.

• Your tracking number, if available.

• Your shipping address.

• A description of the issue.

For packages marked as delivered, you may also check your mailbox, delivery area, reception desk, household members, or other designated receiving locations.

We will review the available information and, where appropriate, work with the carrier or fulfillment partner to investigate.

A carrier's delivered status will not automatically prevent us from reviewing your report.

Please contact us as soon as reasonably possible after discovering the issue so that any applicable carrier investigation procedures can be followed.

10. Incorrect Shipping Information

Customers should provide complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact service@dovessari.com immediately and include your order number and corrected address.

We will review whether a change is possible before dispatch. Address changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the carrier.

If an order is delayed or returned because of an incorrect or incomplete address, we will review the circumstances and discuss the available options with you, subject to applicable law and our store policies.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

Whether a change or cancellation can be completed depends on the order's processing and fulfillment status.

If the order has not yet been dispatched, we will review whether the requested change is possible. Once an order has been dispatched, cancellation or modification may no longer be available through our fulfillment process.

If the order has already shipped, please contact us to discuss the available options under our applicable policies.

12. Our 180-Day Return Window

dovessari offers a 180-day return window beginning on the date you receive your order, subject to our Return & Refund Policy and applicable law.

The 180-day period starts on the date of delivery, not the order date or dispatch date.

To request a return, email service@dovessari.com within 180 calendar days of receiving your order.

Please include your order number, the product you wish to return, and the reason for your request. Our customer support team will review your inquiry and provide the applicable return instructions.

Please contact us before sending an item back. Our business address is not necessarily the return warehouse or authorized return destination.

Return eligibility, product-condition requirements, return shipping costs, refund procedures, and applicable exceptions are governed by our Return & Refund Policy.

If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us with your order details and relevant photographs where available. We will review the issue and determine an appropriate resolution.

For full details, please refer to the Return & Refund Policy on our website.

13. Policy Updates

We may update this Shipping Policy when our shipping methods, fulfillment arrangements, delivery estimates, or applicable requirements change.

The latest version will be published on this page with an updated revision date. We encourage customers to review this policy before placing an order.

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable law.

Last Updated: October 7, 2026