Last Updated: October 7, 2026
Official Store & Business Information
Brand Name: dovessari
Website: https://dovessari.com
Operated By: Shenzhen Xingrui Yunlian Technology Co., Ltd.
Brand Representative: Zheng Yancheng
Business Address: Room 2203, Tower A, Building 5, Hengming Bay Innovation Center, Huilongpu Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Service Email: service@dovessari.com
Phone: +86 17924451635
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Return Window: 180 days from the date of delivery
1. Overview
dovessari is an online retail brand specializing in fragrance-related products for the home. This Return & Refund Policy explains how customers can request returns, how return eligibility is determined, who is responsible for return shipping costs, and how refunds are processed.
dovessari is operated by Shenzhen Xingrui Yunlian Technology Co., Ltd.
We aim to handle return and refund requests fairly and transparently. Please read this policy before submitting a request. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
2. Our 180-Day Return Window
Eligible purchases may be returned within 180 calendar days from the date you receive your order.
The 180-day period begins on the date the order is delivered to you, not the date the order is placed or shipped.
To request a return, contact our customer support team within this period at:
Email: service@dovessari.com
Please include your order number, the product you wish to return, and the reason for your request.
The 180-day return window does not mean that every item is automatically eligible for a refund regardless of its condition. Returns are reviewed according to the eligibility requirements below, the circumstances of the request, and applicable consumer protection laws.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue and determine an appropriate resolution.
3. Return Eligibility
To help us review your return request, please ensure that the item meets the following conditions where applicable:
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Product condition: For preference-based returns, the item should generally be unused and in its original condition.
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Original packaging: Please retain the original packaging, accessories, instructions, and other included components where reasonably possible.
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Proof of purchase: An order number or other reasonable proof of purchase is required to help us locate the transaction.
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Product identification: Clearly identify the item you wish to return and explain the reason for the request.
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Return authorization: Contact us and receive return instructions before sending the product back.
Fragrance Products and Opened Items
Because dovessari specializes in fragrance-related products, the condition of a returned item may affect its eligibility for a preference-based return.
For example, products that have been opened, substantially used, damaged after delivery, or returned without essential components may require additional review.
We will assess such requests individually and apply any relevant restrictions only where permitted by applicable law. We will not automatically treat a damaged, defective, incorrect, or materially misdescribed item as an ordinary preference-based return simply because its packaging has been opened.
If you are unsure whether your item qualifies, please contact our support team before shipping it back.
4. How to Request a Return
Please follow these steps to request a return.
Step 1: Contact us
Email service@dovessari.com within 180 calendar days of receiving your order.
Step 2: Provide your order details
Include the following information:
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Your order number.
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The product name or item you wish to return.
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The reason for the return.
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Relevant photographs or videos, if the item is damaged, defective, incorrect, or otherwise requires visual assessment.
Step 3: Wait for instructions
Our customer support team will review your request and explain the applicable return procedure. We may request additional information when reasonably necessary to assess the issue.
Step 4: Ship the authorized return
If your request is approved, we will provide the applicable return instructions and destination.
Please do not send products to our business registration address unless our team has specifically confirmed that it is the correct return destination.
Step 5: Return inspection and refund processing
Once the returned item is received, we will inspect it where appropriate and determine the applicable refund or other resolution in accordance with this policy.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
5.1 Preference-Based Returns
For returns requested because of a change of mind, personal preference, or another reason unrelated to a product defect or fulfillment error, the customer is generally responsible for the return shipping cost.
Original shipping charges are generally non-refundable for preference-based returns, except where otherwise required by applicable law or where a different arrangement has been confirmed by our customer support team.
Please contact us before returning an item so we can explain the applicable procedure.
5.2 Damaged, Defective, Incorrect, or Misdescribed Items
If you receive an item that is damaged, defective, incorrect, or materially different from its product description, contact us at service@dovessari.com.
Please provide your order number and relevant photographs or other supporting information where available.
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or authorized return.
Where the issue is attributable to a product defect or our fulfillment error, we will not require you to bear return shipping costs for the approved resolution, subject to applicable law and the circumstances of the case.
Please do not discard or return the affected item before contacting us, unless applicable law or an urgent safety concern requires otherwise.
6. Return Address
Our business address is listed at the beginning of this policy for company identification and customer contact purposes.
The business registration address is not necessarily the return warehouse address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return destination and instructions.
Please do not send a return to an address obtained from an unrelated source or assume that the business registration address accepts returned merchandise.
Customers who ship an item before receiving instructions may experience delays in processing because the return destination or authorization cannot be confirmed.
7. Refund Eligibility and Processing
Refunds are assessed after we review the order details and, where applicable, receive and inspect the returned item.
If your return is approved, we will initiate the applicable refund.
7.1 Refund Method
Refunds will generally be issued to the original payment method used for the purchase.
The availability and timing of the funds after a refund is initiated may depend on your payment provider, card issuer, bank, or other payment service.
If the original payment method is no longer available, please contact us so we can review the available options, subject to applicable law and payment provider requirements.
7.2 Refund Processing Time
For an approved return requiring the item to be sent back, we aim to initiate the refund within 5–10 business days after the returned item has been received and inspected.
This period refers to our refund processing time. Your bank or payment provider may require additional time to post the funds to your account.
Where a refund can be approved without requiring a physical return, we will communicate the applicable processing timeframe.
If you have not received an expected refund, please first check your payment account and contact your payment provider if appropriate. You may also email us with your order number so we can review the refund status.
7.3 Refund Amount
The refund amount will depend on the circumstances of the return and applicable law.
For preference-based returns, original shipping charges are generally not refunded unless required by law or otherwise confirmed by our support team.
For approved returns involving damaged, defective, incorrect, or materially misdescribed items, we will assess the appropriate refund or alternative resolution and any applicable shipping reimbursement.
We will communicate any applicable deductions or limitations before completing a refund where required by law.
8. Exchanges and Replacements
If you receive a damaged, defective, or incorrect item, contact us at service@dovessari.com.
Depending on the circumstances and product availability, we may offer a replacement, refund, or another appropriate resolution.
Please provide your order number and supporting photographs where relevant. Our team will review the request and confirm the available options.
An exchange or replacement is subject to product availability and the circumstances of the original order. We will not promise a replacement item that is unavailable.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing it.
Whether a cancellation can be completed depends on the order's processing and fulfillment status.
If the order has not yet entered fulfillment, we will review whether cancellation is possible. If it has already been dispatched, cancellation may no longer be available through our fulfillment process, and you may need to follow the return procedure after delivery.
If a cancellation is approved, any applicable refund will be processed according to the circumstances of the transaction and applicable law.
For assistance, email service@dovessari.com and include your order number.
10. Non-Receipt and Delivery Issues
If tracking information indicates that your order was delivered but you have not received it, please contact us.
Include your order number and tracking number, if available. We will review the available information and, where appropriate, work with the carrier or fulfillment partner to investigate.
A tracking status showing "Delivered" will not automatically prevent us from reviewing a reported delivery issue.
If a shipment appears lost or has experienced an extended tracking delay, please contact us as soon as reasonably possible so we can review the situation and determine the appropriate next steps.
11. Important Information About Fragrance Products
Please follow the usage, handling, and storage instructions provided with your product.
If a fragrance-related item arrives damaged, leaks, is defective, or presents a safety concern, discontinue use where appropriate and contact us with your order details and relevant photographs.
Do not ship leaking, damaged, or potentially hazardous products without first receiving appropriate instructions. Certain fragrance products may be subject to carrier restrictions or special handling requirements.
We will review reported product issues in accordance with this policy and applicable law.
12. Policy Updates
We may update this Return & Refund Policy to reflect changes in our business operations, return procedures, payment processes, or applicable legal requirements.
Any revised version will be published on this page with an updated revision date. We encourage customers to review the policy before making a purchase.
Nothing in this policy is intended to exclude or restrict rights or remedies that consumers are entitled to under applicable law.
Last Updated: October 7, 2026